Welcome to Crystalludo! We are dedicated to ensuring a fair and enjoyable gaming experience for all our users. Please read our refund policy carefully to understand your rights and obligations regarding wallet payments and withdrawals.

Wallet Payments

All payments made to your Bharat Gaming Hub wallet are used to facilitate in-game transactions, including purchasing in-game items and participating in game activities. Please note the following:

  • All wallet payments are final and non-refundable.
  • Ensure that you review your purchase details before completing any transactions.
  • In case of technical issues or payment errors, please contact our support team for assistance.

Refund Policy for Wallet Payments

Since wallet payments are used for digital goods and services, we do not offer refunds for wallet top-ups. However, refunds may be considered under exceptional circumstances such as:

  • Duplicate transactions due to technical errors.
  • Unauthorized transactions reported within 24 hours of occurrence.
  • Other issues evaluated on a case-by-case basis by our support team.

Requesting a Refund

To request a refund under the exceptional circumstances mentioned above, please follow these steps:

  • Contact our support team at support@bharatgaminghub.com within 24 hours of the transaction.
  • Provide your user ID, transaction details, and a description of the issue.
  • Our support team will review your request and respond within 3-5 business days.

Withdrawal Policy

You can withdraw funds from your Bharat Gaming Hub wallet under the following conditions:

  • A minimum withdrawal amount of RS 100/-.
  • Withdrawal requests may take up to 24 Hours to process.
  • Ensure your account details are accurate to avoid delays.

Contact Us

If you have any questions or need further assistance, please contact our support team:

Email: support@bharatgaminghub.com